Frequently Asked Questions

What does Chargeback Reason Codes

What does "late presentment" mean?

“Late Presentment” is a reason code description for three of the four card brands (reason code 12.1 for Visa, 4842 for Mastercard, and LP for Discover). It indicates that the merchant has not properly deposited the transaction amount within the card network’s acceptable time frame and a chargeback will be issued as a result.

How can I understand the dispute meaning? Chargeback Reason Codes

How can I understand the dispute meaning?

Looking at the reason code associated with a dispute should provide some information about the underlying cause of a chargeback.

What are chargeback reason codes? Chargeback Reason Codes

What are chargeback reason codes?

A chargeback reason code is an alphanumeric code that indicates the claimed reason for a chargeback. Each card brand has their own unique set of reason codes. Understanding reason codes is an essential part of both fighting and preventing chargebacks.