Protect revenue with Dispute Orchestration & Intelligence

Fewer chargebacks, reduced losses, lower processing fees, and a better buying experience for your customers

MidMetrics™ simplifies chargeback management with a dispute orchestration and intelligence platform that provides the clarity you need. See exactly where and why chargebacks occur, and access integrated strategies to safeguard your revenue, inventory, and business’ success. With MidMetrics™, you gain precise insights to take proactive steps to prevent future chargebacks. Stop chasing symptoms and focus on what really matters.

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Bring clarity to your chargeback data

Scattered chargeback data—spread across payment gateways, merchant accounts, and spreadsheets—leaves your team rooting around for root causes, blind to opportunities for prevention. MidMetrics™ cuts through the chaos, delivering advanced analytics that bring everything into focus. Gain clear visibility into chargeback trends across MIDs and locations, pinpoint the drivers behind chargebacks, and turn insights into actions. With MidMetrics™, you can optimize workflows, reduce disputes, and confidently protect your revenue.

In-house disputes made simple—and powerful

MidMetrics™ takes the complexity out of self-managed disputes, making the process seamless and efficient. Real-time dashboards give you the full picture of disputes across your entire organization. Actionable insights reveal trends and help you stop chargebacks before they happen. Customizable workflows adapt to your unique processes and scale effortlessly across MIDs and locations, equipping you with the tools to stay ahead of the game.

Improve efficiency for higher win rates

Manual work doesn't just create delays—it chips away at your bottom line. MidMetrics™ helps transform your operations, boosting your team’s performance and unlocking their full potential for efficiency, accuracy, and results. By centralizing chargeback operations within MidMetrics integrated ecosystem, you can virtually eliminate tech stack complexity and operational overhead. Standardize your workflows and free your team up to focus on minimizing errors and preventing bottlenecks. With real-time data and streamlined task management, your team can respond faster and handle challenges before they escalate. MidMetrics™ ensures your operations stay agile, productive, and resilient.

Expert dispute services when you need them

White glove dispute services, when you need them

MidMetrics™ takes dispute management off your plate with a full-service solution designed to reduce overhead and recover more revenue. We build customized templates and craft robust dispute responses using our proprietary logic, maximizing win rates while minimizing chargeback-related losses. Let us handle the heavy lifting so you can focus on growing your business, knowing your chargebacks are managed with precision and care.

Pre-filled data

All chargeback and transaction data are pre-filled for you to streamline the chargeback process

Get geeky with it

Drill down deep into the details or see your whole chargeback ecosystem at a birds-eye view

Alerts analytics

Sort chargeback alerts by descriptor, acceptance rates, alerts provider, and win rate

Export reports

View or export reports on MID health, MID overview, and other chargeback reports in CSV or Excel format

Your data, your way

Sort chargebacks, prevention alerts, and refunds by BIN, company, issuing bank, price point, date, transaction sequence, and credit card company

Easily manage VAMP ratio

DisputeGenius™ provides visibility into your VAMP ratios, dispute activity, and fraud trends, helping you spot high-risk MIDs before issues escalate

Chargeback Management

Recover more, save more, and do more with your data—all in one place

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Chargeback Representment

Streamline workflows and manage disputes effortlessly with DisputeGenius™

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Dispute Orchestration & Intelligence

Understand the nature and sources of your chargebacks to protect revenue

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Chargeback Prevention

Prevent chargebacks and protect merchant accounts in real-time with alerts

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Rapid Dispute Resolution (RDR)

Automated chargeback dispute resolution, saving time and operating costs

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Visa Acquirer Monitoring Program (VAMP)

MidMetrics™ can divert potential chargebacks and help reduce your VAMP ratio

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Experience that matters

Drawing on more than 20 years of merchant experience, we developed a suite of chargeback tools that fit the needs of merchants that had been left unaddressed by existing chargeback providers

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Developed by merchants

MidMetrics™ was developed for our own merchant businesses to reduce chargebacks and friendly fraud. Now the same powerful, real-time adaptive tool for monitoring MIDs' health and keeping track of chargebacks is available to you

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Stop chargebacks at the source

Reduce fraudulent transactions, fraud costs, and future chargebacks. There is nothing else on the market that provides the level of control and depth of valuable information like our dashboards for chargeback reduction

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End-to-end protection

MidMetrics™ is the only provider that offers analytics dashboards, chargeback prevention alerts, and a representments solution together in a single platform

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Protect revenue with Dispute Orchestration & Intelligence

Fewer chargebacks, reduced losses, lower processing fees, and a better buying experience for your customers

Scalable, end-to-end dispute orchestration platform

Bring clarity to your chargeback data

In-house disputes made simple—and powerful

Improve efficiency for higher win rates

White glove dispute services, when you need them

Key features of MidMetrics™

Pre-filled data

Get geeky with it

Alerts analytics

Export reports

Your data, your way

Easily manage VAMP ratio