Protect revenue with Dispute Orchestration & Intelligence
MidMetrics™ simplifies chargeback management with a dispute orchestration and intelligence platform that provides the clarity you need. See exactly where and why chargebacks occur, and access integrated strategies to safeguard your revenue, inventory, and business’ success
Scalable, end-to-end dispute orchestration platform
Bring clarity to your chargeback data
Scattered chargeback data—spread across payment gateways, merchant accounts, and spreadsheets—leaves your team rooting around for root causes, blind to opportunities for prevention. MidMetrics™ cuts through the chaos, delivering advanced analytics that bring everything into focus. Gain clear visibility into chargeback trends across MIDs and locations, pinpoint the drivers behind chargebacks, and turn insights into actions. With MidMetrics™, you can optimize workflows, reduce disputes, and confidently protect your revenue.
In-house disputes made simple—and powerful
MidMetrics™ takes the complexity out of self-managed disputes, making the process seamless and efficient. Real-time dashboards give you the full picture of disputes across your entire organization. Actionable insights reveal trends and help you stop chargebacks before they happen. Customizable workflows adapt to your unique processes and scale effortlessly across MIDs and locations, equipping you with the tools to stay ahead of the game.
Improve efficiency for higher win rates
Manual work doesn't just create delays—it chips away at your bottom line. MidMetrics™ helps transform your operations, boosting your team’s performance and unlocking their full potential for efficiency, accuracy, and results. By centralizing chargeback operations within MidMetrics integrated ecosystem, you can virtually eliminate tech stack complexity and operational overhead. Standardize your workflows and free your team up to focus on minimizing errors and preventing bottlenecks. With real-time data and streamlined task management, your team can respond faster and handle challenges before they escalate. MidMetrics™ ensures your operations stay agile, productive, and resilient.
Track VAMP ratios in real-time to keep MIDs healthy
An updated Visa Acquirer Monitoring Program (VAMP), launching April 2025, introduces stricter thresholds and increased scrutiny at the merchant level. Real-time tracking is now essential to staying compliant and avoiding penalties. DisputeGenius™ provides instant visibility into your VAMP ratios, dispute activity, and fraud trends, helping you spot high-risk MIDs before issues escalate. Protect your processing relationships, maintain compliance, and keep payment operations running smoothly.
White glove dispute services, when you need them
MidMetrics™ takes dispute management off your plate with a full-service solution designed to reduce overhead and recover more revenue. We build customized templates and craft robust dispute responses using our proprietary logic, maximizing win rates while minimizing chargeback-related losses. Let us handle the heavy lifting so you can focus on growing your business, knowing your chargebacks are managed with precision and care.
Key features of MidMetrics™
Pre-filled data
Get geeky with it
Alerts analytics
Export reports
Your data, your way
Easily manage VAMP ratio
Comprehensive, results-driven solutions
Chargeback Management
Chargeback Management
Recover more, save more, and do more with your data—all in one place
Learn MoreChargeback Representment
Chargeback Representment
Streamline workflows and manage disputes effortlessly with DisputeGenius™
Learn MoreDispute Orchestration & Intelligence
Dispute Orchestration & Intelligence
Understand the nature and sources of your chargebacks to protect revenue
Learn MoreChargeback Prevention
Chargeback Prevention
Prevent chargebacks and protect merchant accounts in real-time with alerts
Learn MoreRapid Dispute Resolution (RDR)
Rapid Dispute Resolution (RDR)
Automated chargeback dispute resolution, saving time and operating costs
Learn MoreVisa Acquirer Monitoring Program (VAMP)
Visa Acquirer Monitoring Program (VAMP)
MidMetrics™ can divert potential chargebacks and help reduce your VAMP ratio
Learn MoreWhy MidMetrics™
Why MidMetrics™ is the best chargeback company
Experience that matters
Developed by merchants
Stop chargebacks at the source
End-to-end protection
Experience that matters
Drawing on more than 20 years of merchant experience, we developed a suite of chargeback tools that fit the needs of merchants that had been left unaddressed by existing chargeback providers
Book a DemoDeveloped by merchants
MidMetrics™ was developed for our own merchant businesses to reduce chargebacks and friendly fraud. Now the same powerful, real-time adaptive tool for monitoring MIDs' health and keeping track of chargebacks is available to you
Book a DemoStop chargebacks at the source
Reduce fraudulent transactions, fraud costs, and future chargebacks. There is nothing else on the market that provides the level of control and depth of valuable information like our dashboards for chargeback reduction
Book a DemoEnd-to-end protection
MidMetrics™ is the only provider that offers analytics dashboards, chargeback prevention alerts, and a representments solution together in a single platform
Book a Demo