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Recover more, save more, and do more with intelligent chargeback management software

Maximizing ROI is about more than just recovering lost revenue—it’s about improving every step of the process. MidMetrics™ enables smarter decision-making and drives long-term performance for your business

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Recover more, save more, and do more with intelligent chargeback management software
Chargebacks Dispute Orchestration Recover more revenue with higher chargeback win rates
Chargeback Management Intelligent Workflows Reduce operational costs by streamlining workflows and optimizing efficiency
Analytics Tools Actionable Insights Real-time insights to prevent chargebacks and protect your bottom line
API Integrations Seamless Integrations Scale seamlessly without increasing headcount or overhead

Scalable, end-to-end dispute management software

Transform siloed systems into unified insights

Unify your payments, risk, and chargeback processes into one seamless chargeback management system. MidMetrics™ consolidates your merchant accounts, gateways, and fraud prevention tools into a single platform, giving your teams—from payments to risk to chargebacks—one clear view to connect the dots, and make smarter decisions. Best of all, it doesn’t require a heavy lift from your IT team. Say goodbye to scattered data and silos—just a unified, actionable picture. 

Transform siloed systems into unified insights
Manage all your MIDs in one place

Manage all your MIDs in one place

Disjointed MID management could be costing you more than you think—key insights slip through the cracks, reporting becomes a guessing game, compliance gets tricky, operational inefficiencies creep in wasting time and resources, decisions get delayed turning your strategy reactive instead of proactive, and fraud and chargebacks become harder to catch. MidMetrics™ brings all your MIDs into one place, giving you the visibility and control you need. 

Triple your team’s efficiency managing chargebacks

MidMetrics™ helps your team handle 3x the workload—without adding headcount. Our platform scales your entire chargeback process, reducing chargeback rates and revenue loss, boosting operational efficiency and resource allocation, strengthening fraud prevention and risk management, and driving higher ROI from your chargeback management efforts. Whether you prefer to manage chargebacks in-house or want us to handle them for you, MidMetrics™ gives you the flexibility to do it your way.  

Triple your team’s efficiency managing chargebacks
White glove chargeback management services

White glove chargeback management services

MidMetrics™ takes chargeback management off your plate with a full-service solution designed to reduce overhead and recover more revenue. We create tailored templates and craft powerful dispute responses using our proprietary logic, maximizing win rates while minimizing chargeback-related losses. Let us handle heavy lifting so you can focus on growing your business, confident your chargebacks are managed with precision and care. 

Key features of MidMetrics™

Your data, your way

Sort chargebacks, prevention alerts, and refunds by BIN, company, issuing bank, price point, date, transaction sequence, and credit card company

Get geeky with it

Drill down deep into the details or see your whole chargeback ecosystem at a birds-eye view

Alerts analytics

Sort chargeback alerts by descriptor, acceptance rates, alerts provider, and win rate

Export reports

View or export reports on MID health, MID overview, and other chargeback reports in CSV or Excel format

Chargeback accounting

Get reports and analytics for different types of accounting such as cash accounting and accrual-based accounting

Pre-filled data

All the chargeback and transaction data are pre-filled for you to streamline the chargeback process

Comprehensive, results-driven chargeback management solutions

Chargeback Management

Chargeback Management

Recover more, save more, and do more with your data—all in one place

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Chargeback Representment

Chargeback Representment

Streamline workflows and manage disputes effortlessly with DisputeGenius™

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Dispute Orchestration & Intelligence

Dispute Orchestration & Intelligence

Understand the nature and sources of your chargebacks to protect revenue

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Chargeback Prevention

Chargeback Prevention

Prevent chargebacks and protect merchant accounts in real-time with alerts

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Rapid Dispute Resolution (RDR)

Rapid Dispute Resolution (RDR)

Automated chargeback dispute resolution, saving time and operating costs

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Visa Acquirer Monitoring Program (VAMP)

Visa Acquirer Monitoring Program (VAMP)

MidMetrics™ can divert potential chargebacks and help reduce your VAMP ratio

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Why MidMetrics™

Why MidMetrics™ is the best chargeback management company

Experience that matters

Developed by merchants

Stop chargebacks at the source

End-to-end protection

Experience that matters

Experience that matters

Drawing on more than 20 years of merchant experience, we developed a suite of chargeback tools that fit the needs of merchants that had been left unaddressed by existing chargeback providers

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Developed by merchants

Developed by merchants

MidMetrics™ was developed for our own merchant businesses to reduce chargebacks and friendly fraud. Now the same powerful, real-time adaptive tool for monitoring MIDs' health and keeping track of chargebacks is available to you

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Stop chargebacks at the source

Stop chargebacks at the source

Reduce fraudulent transactions, fraud costs, and future chargebacks. There is nothing else on the market that provides the level of control and depth of valuable information like our dashboards for chargeback reduction

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End-to-end merchant protection

End-to-end protection

MidMetrics™ is the only provider that offers analytics dashboards, chargeback prevention alerts, and a representments solution together in a single platform

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