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Build chargeback representment packages in minutes with DisputeGenius™

Imagine delivering strong, winning representment packages in just 5 minutes—no additional hires or outsourcing needed. With DisputeGenius™, you can streamline workflows, boost efficiency, and fight chargebacks effortlessly

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Chargeback Representment Software to Dispute Chargebacks
Representments Boost Efficiency Automate transaction data collection and filing to handle 3X more disputes
Real-Time Reports Speed & Precision Create concise, consistent, and compliant packages in minutes
Analytics Tools Actionable Insights Monitor performance to uncover opportunities for improvement
Insights Dispute Orchestration Gain the transparency and insights you need to win more disputes

Dispute chargebacks easily with DisputeGenius™

Automate wisely, and control what matters most

Speed and precision are essential when it comes to fighting chargebacks. Success lies in striking the right balance between advanced technology and human expertise. DisputeGenius™ takes care of the repetitive tasks—tracking disputes, gathering evidence, and submitting representments—so your team can focus on what truly matters most to your business. And when it comes to more complex cases that demand strategic decisions, your expertise takes the lead. Built for flexibility, MidMetrics™ adapts to your strategy, whether you use your own dispute response macros or our battle-tested bespoke templates—you decide where to add the personal touch that makes the biggest impact. 

Automate wisely, and control what matters most
Handle in-house chargeback defense at scale

Handle in-house chargeback defense at scale

When chargeback volumes surge, does your current process bend—or break? New Merchant IDs (MIDs), additional locations, and growing transaction volumes can quickly overwhelm fragmented systems, leaving your team scrambling to react. When inefficiencies stack up, performance metrics, team morale, customer satisfaction, and your bottom line take the hit. DisputeGenius™ equips you to scale chargeback management effortlessly, without compromising efficiency. Centralized tools and reporting unify all your data on one seamless platform. Streamlined workflows allow your team to handle increasing dispute volumes without adding headcount. Scalable solutions designed to grow with your business, no matter the size or complexity of your operations. DisputeGenius™ simplifies scaling and results speak for themselves. 

Uncover savings and deliver better outcomes

Fighting chargebacks in-house isn’t just about the visible costs like staff time and manual effort. The hidden costs also add up. Time spent gathering evidence, submitting disputes across multiple payment processors, and constantly monitoring data for trends can drain your resources and steal your team’s focus away from higher-value work. Inefficiencies can lead to missed opportunities to prevent future chargebacks. The cost per dispute can quickly spiral without the right balance of technology and human instinct. DisputeGenius™ delivers that perfect balance. Save time and resources, retain control over complex disputes, and reduce operational costs achieve better outcomes—all without sacrificing quality. With DisputeGenius™, you get the perfect blend of efficiency and precision to keep costs low and results high. 

Uncover savings and deliver better outcomes
White glove chargeback recovery services

White glove chargeback recovery services

At MidMetrics™, we understand cookie-cutter chargeback services and generic response templates don’t cut it. That’s why our chargeback recovery services are fully customizable to suit your business needs. Whether you prefer to fight chargebacks using your trusted responses or leverage our expertly crafted, rigorously tested, and constantly evolving response templates, the choice is yours. You can even hand the reins to our team, and we will manage your dispute responses based on your preferences. Easily target disputes by category, customer, amount, MID, product, or what type of evidence you have. A/B test tailored strategies at your whim. Collaborate with our expert team to build a winning chargeback recovery strategy to boost your ROI and help exceed your goals.

Key features of DisputeGenius™

Pre-filled data

All chargeback and transaction data are pre-filled for you to streamline the chargeback process

Rebuttal templates

Choose from hundreds of ready-to-use rebuttal letter templates automatically matched to the correct chargeback reason code

Upload evidence

Easily attach supporting documents to rebuttal letters such as proof of delivery, proof of signature, and other compelling evidence

Quick preview

At any time, you may preview the chargeback rebuttal letter and representment package

Performance tracking

Full transparency on chargeback representment win/loss rates and ROI

Access transaction details

Robust transaction details are presented with the original transaction and any associated transactions right from the dashboard

Comprehensive, results-driven solutions

Chargeback Management

Chargeback Management

Recover more, save more, and do more with your data—all in one place

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Chargeback Representment

Chargeback Representment

Streamline workflows and manage disputes effortlessly with DisputeGenius™

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Dispute Orchestration & Intelligence

Dispute Orchestration & Intelligence

Understand the nature and sources of your chargebacks to protect revenue

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Chargeback Prevention

Chargeback Prevention

Prevent chargebacks and protect merchant accounts in real-time with alerts

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Rapid Dispute Resolution (RDR)

Rapid Dispute Resolution (RDR)

Automated chargeback dispute resolution, saving time and operating costs

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Visa Acquirer Monitoring Program (VAMP)

Visa Acquirer Monitoring Program (VAMP)

MidMetrics™ can divert potential chargebacks and help reduce your VAMP ratio

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Why MidMetrics™

Why MidMetrics™ is the best chargeback representment company

Experience that matters

Developed by merchants

Stop chargebacks at the source

End-to-end protection

Experience that matters

Experience that matters

Drawing on more than 20 years of merchant experience, we developed a suite of chargeback tools that fit the needs of merchants that had been left unaddressed by existing chargeback providers

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Developed by merchants

Developed by merchants

MidMetrics™ was developed for our own merchant businesses to reduce chargebacks and friendly fraud. Now the same powerful, real-time adaptive tool for monitoring MIDs' health and keeping track of chargebacks is available to you

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Stop chargebacks at the source

Stop chargebacks at the source

Reduce fraudulent transactions, fraud costs, and future chargebacks. There is nothing else on the market that provides the level of control and depth of valuable information like our dashboards for chargeback reduction

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End-to-end merchant protection

End-to-end protection

MidMetrics™ is the only provider that offers analytics dashboards, chargeback prevention alerts, and a representments solution together in a single platform

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