Frequently Asked Questions

How do I avoid chargebacks? Chargeback Protection

How do I avoid chargebacks?

It isn’t possible to avoid chargebacks entirely but merchants can take steps to reduce their susceptibility to them. The specific steps that particular merchants should take depend on their sources of chargebacks. Therefore any effort to reduce chargebacks begins with understanding chargebacks. But common, effective tactics include emphasizing customer service, being magnanimous with refunds, employing fraud detection and prevention tools, and taking advantage of other chargeback protection solutions.

What sort of chargeback protection is available for merchants? Chargeback Protection

What sort of chargeback protection is available for merchants?

Chargeback protection comes largely in the form of preventative measures. Some of this can be as the result of simple tools like chargeback alerts or more complex tools like Rapid Dispute Resolution (RDR) or Order Insight. But these tools are only effective if the merchant can integrate them into a chargeback prevention plan. Ultimately, it is incumbent upon merchants to protect themselves from chargebacks.