Frequently Asked Questions

How do chargeback tools fit into the chargeback process flow?

There are two general locations within the chargeback process flow where chargeback tools fit: between the initial cardholder complaint and the formal chargeback, and during the representment process. Chargeback prevention tools—alerts, Order Insight, Consumer Clarity, Rapid Dispute Resolution, etc.—fall into the former category while tools for fighting chargebacks fall into the latter.