Frequently Asked Questions

What is 3-D Secure? Chargeback Fraud

What is 3-D Secure?

3-D Secure is a fraud prevention security protocol for online credit card payments. It facilitates the exchange of customer information between acquirer and issuer whenever a customer makes an online purchase. This allows merchants to confirm the identity of a customer, cutting down on identity fraud and reducing the frequency of “unauthorized transaction” chargebacks.

How do I prevent chargeback fraud? Chargeback Fraud

How do I prevent chargeback fraud?

Preventing chargeback fraud is a multi-faceted endeavor. It may require the use of chargeback prevention tools and proactive fraud-prevention policies. It is important to recognize key indicators of potential fraud such as conspicuously large orders or repeated small orders from the same card. It is also important to know the differences and similarities between chargeback fraud (intentional abuse of the chargeback system by a cardholder), friendly fraud (unintentional misuse of chargebacks by a cardholder), and true fraud (identity theft or stolen payment credentials).