Frequently Asked Questions
![What are Ethoca alerts?](https://6658526.fs1.hubspotusercontent-na1.net/hub/6658526/hubfs/awxiJHBzIIKPLs2hVKbDR5IpTSdGT72ymswC8tjTP2M.jpg?width=400&name=awxiJHBzIIKPLs2hVKbDR5IpTSdGT72ymswC8tjTP2M.jpg)
What are Ethoca alerts?
Ethoca is one of the major brands of chargeback alerts providers. The other is Verifi.
![What is the advantage of chargeback alert services?](https://6658526.fs1.hubspotusercontent-na1.net/hub/6658526/hubfs/vxMDr2GRl5q4Ij9kf_Jd0MOXbROHKSTQW7Apd9fdrV4.jpg?width=400&name=vxMDr2GRl5q4Ij9kf_Jd0MOXbROHKSTQW7Apd9fdrV4.jpg)
What is the advantage of chargeback alert services?
Chargeback alerts are an important tool for chargeback prevention. Chargeback alerts send the merchant a notification whenever a consumer contacts their issuer to initiate a chargeback. This early notification gives the merchant the opportunity to respond in a number of different ways—including issuing a refund or preparing to dispute or accept the chargeback. Thanks to the alert, the merchant has a wider array of possible responses and a longer timetable to make decisions.