Stop Chargebacks with Intelligent Chargeback Management Software

Too many businesses are losing money to chargebacks every year. They can be a deathblow to small businesses, often causing them to fold after just a few too many.

MidMetrics offers Intelligent Chargeback Management Software that can help you stop chargebacks before they happen and keep your business afloat. Our software is easy to use and can be tailored to meet the specific needs of your business model.

  • Reduce the number of chargebacks by accepting only verified orders
  • Identify fraud with real-time chargeback prevention alerts 
  • Stop chargebacks in seconds by contesting them before they are processed
  • Identify specific customer inquiry requiring an immediate response
  • Analyze and monitor your business with customizable online-tracking reports.
1

The effects of chargebacks on businesses

Chargebacks aren't just a problem for customers or the customer service team. They can wreak havoc on businesses as well. Every time a chargeback is initiated by a customer, you lose money - unless you win the case and get it reversed. You also end up spending valuable time and resources that could be used elsewhere to help your business grow instead of fighting frivolous chargeback cases. Chargebacks can turn down customer satisfaction, which obviously does not bode well for small businesses trying to grow their customer base.

It's important that you have the right tools - such as MidMetrics Intelligent Chargeback Management Software - to prevent or fight them, as well as educate your customers on how to make an informed purchasing decision before they turn to their credit card company for help.

2

The importance of chargebacks to merchants

Chargebacks can put a serious dent in your cash flow and may even lead to the termination of your merchant account. This is because chargeback processing centers are based on refunds from credit card companies, which means that these reversals always come at some cost - usually yours!

Every chargeback you receive also increases the likelihood of your merchant account being blacklisted. If your merchant account is blacklisted, you will likely find it difficult (and expensive) to find another provider.

It's much better to prevent chargebacks in the first place, which might be difficult without chargeback prevention tools. That’s why having access to powerful analytics like ours can save not only the day but also the year(s)!

3

Benefits of using Intelligent Chargeback Management Software

We have helped businesses of all sizes reduce their chargeback rates by up to 90%!

  • API Integration
    • Chargeback alerts are automatically pulled from providers
  • All-In-One Management
    • Consolidates all the chargeback process data
  • Deep Analytics & Insights
    • Analyze which vulnerabilities are contributing to your chargebacks and address them
  • Actionable Reports
    • Instantly download chargeback reports into Excel or PDF.

Our Intelligent Chargeback Management Software comes with powerful analytics that helps you stop chargebacks before they happen. You can also be notified whenever a chargeback occurs, which will give you the opportunity to act quickly and resolve the issue. Our software can also help you to generate reports that show you which products are being disputed most often and give you the information you need to prevent future chargebacks. It can also help you to easily locate hidden chargebacks within your overall transaction data. Hidden chargebacks are those where the customer disputes a charge but doesn't tell you about it; these aren’t reflected in your reports and cause further problems for merchants. However, our analytics can make them immediately visible.

Because most chargebacks are caused by customers returning items, our software can also help you to look into returns data and determine how your business can improve its return policy.

4

Don't let chargebacks stop you from reaching your goals!

Every day, businesses lose money to chargebacks - money that could have been used to grow the company, hire new employees, or invest in new products and services. They are a huge issue for companies of all sizes, and can quickly rack up costly fines and fees. 

Our Intelligent Chargeback Management software can help you save your business from the damage of chargebacks. Stop spending valuable time and money on chargebacks and let us help you save your profits so you can grow your business in peace.

Don't let chargebacks stop you from reaching your goals. Stop chargebacks today with MidMetrics!

5

Stop chargebacks with MidMetrics

Due to its powerful analytics, MidMetrics Intelligent Chargeback Management software can help you stop chargebacks before they happen with our powerful analytics. The software gives you all-in-one management, so you don't have to log into multiple portals just to find the information you need.

You will have access to actionable reports that give you insight into hidden charges and what might be driving your chargebacks up. Our software also helps you to generate reports that show you which products are being disputed most often, giving you the information you need to prevent future chargebacks.

Many businesses aren't aware of chargebacks until they receive fee notices later, but our software keeps you ahead of the game by letting you know whenever a chargeback is requested. Stop wasting valuable time and money on chargebacks - let us help you save your profits so you can grow your business in peace. Stop chargebacks with MidMetrics today!

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Frequently Asked Questions

What is Chargeback Fraud?

Chargeback fraud is when a customer disputes a transaction for illegitimate reasons. They do this to try and get out of paying for an order, or sometimes they do it to take advantage of promotions that are offered exclusively to new customers.

Is Chargeback Fraud the Same as Friendly Fraud?

Chargeback credit card fraud usually happens when a customer disputes a legitimate transaction to try and get out of paying for it. Friendly Fraud, on the other hand, is when a customer tries to dispute a transaction that was fraudulent or never took place.

What Is a Chargeback Fee?

Chargeback fees are fines and penalties businesses have to pay for every chargeback they receive. They can be as high as $100 per transaction, and it’s not uncommon to see businesses with thousands of dollars in monthly chargeback fees.

What is a Chargeback Ratio?

Your chargeback ratio is the percentage of transactions that result in a chargeback. A high ratio can indicate that your business has problems with customers disputing transactions, or maybe you’re using the wrong payment processing protocols.

How Can Fraud Prevention Reduce Chargebacks?

Fraud prevention can reduce chargebacks by helping you to prevent them before they happen. For example, if someone tries to make an order using a stolen payment card or fraudulent information, you can flag that transaction as high-risk and our software will block it from going through without having to pay for the chargeback fees associated with unverified transactions.

Why Small Businesses Need To Prevent Chargebacks?

Chargebacks are a serious concern for all businesses, not just big ones. But smaller companies may be more affected by them because they don't have the budget to handle chargeback fees until their profits start taking a hit.

How can businesses get started with MidMetrics' chargeback management software?

Getting started is easy! All you need to do is to book time for a demo with one of our chargeback specialists.