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Reduce risk—proactive chargeback protection for merchants

MidMetrics™ suite of dispute prevention tools equips your team with the clarity and foresight they need to stop chargebacks before they happen, avoiding profit erosion while simultaneously maintaining a positive customer experience

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Reduce risk—proactive chargeback protection for merchants
API Integrations API Integration Pulls in essential chargeback alerts details from Verifi and Ethoca
All-In-One Management All-In-One Prevention Everything you need to prevent chargebacks and protect your MIDs
Analytics Tools Deep Analytics & Insights View how chargeback alerts are performing across your entire portfolio
Quick Downloads Actionable Reports Download chargeback reports into an Excel or PDF file in just seconds

Scalable, end-to-end chargeback prevention software

Chargeback alerts (Verifi alerts & Ethoca alerts)

Be the first to know about and prevent potential disputes with real-time chargeback prevention alerts. MidMetrics all-in-one platform integrates seamlessly with industry leaders Verifi and Ethoca, preparing your team to address and reduce chargebacks proactively. Verifi and Ethoca send impending disputes to MidMetricsso you can manage all alerts in one place, reducing your tech stack. With MidMetrics chargeback prevention suite, you get faster, actionable chargeback mitigation at your fingertips. 

Prevention Alerts Services
Rapid Dispute Resolution (RDR)

Rapid Dispute Resolution (RDR)

Take back control with Visa’s Rapid Dispute Resolution (RDR). RDR automatically resolves select Visa disputes in seconds, based on rules you define, saving time, reducing effort, and cutting through the complexity of managing your chargebacks. As the first chargeback management company to integrate RDR, MidMetrics joins innovation and agile solutions, empowering you to proactively protect your revenue. Experience a smarter, more efficient approach to dispute resolution with MidMetrics™ RDR integration and our comprehensive chargeback prevention suite. 

Identify root causes to prevent chargebacks

They say the best offense is a good defense. Credit card chargeback protection goes beyond alerts and RDRunderstanding where your disputes originate allows you to reduce dispute losses, reduce operational friction, and enhance the customer experience. Find out what is driving your customers to dispute with complete visibility into approvals, declines, refunds, disputes, alerts, RDR, and your VAMP ratio metrics across your entire portfolio or just one MIDall in one easy-to-use platform. Analyze patterns and implement forward-thinking, preventative strategies to safeguard future revenue. With MidMetrics prevention tools and techniques, advanced analytics and customizable reporting features, you have the data you need to make informed decisions in an instant.

Identify root causes to prevent chargebacks
Keep your VAMP ratio under control

Keep your VAMP ratio under control

When it comes to safeguarding your processing capabilities, staying within Visa’s VAMP thresholds is crucial. A high VAMP ratio can jeopardize MIDs, lead to costly penalties, and disrupt your ability to process Visa transactions. MidMetricsprovides the tools you need to monitor your VAMP ratio with real-time precision. Track dispute activity, fraud trends, and portfolio performance in one place. Spot trouble and act quickly to keep your metrics in check. With our prevention suite, analytics and reporting features, staying compliant has never been easier or more effective.

White glove chargeback prevention services

Unlike other chargeback solution providers, MidMetricsdoesn’t force you to fit into a rigid system. We offer fully customizable prevention services tailored to your business. Manage alerts yourself or let our team handle them based on your preference. Refund only select transactions or test RDR on a low-volume MID before broader implementation. Collaborate with us to execute the ideal bespoke prevention blueprint that aligns with your goals. With MidMetrics™, you are in control.

White glove chargeback prevention services

Key features of MidMetrics™

Accept and refund alerts

With MidMetrics™, it is easy to decide how to respond to alerts. With just a few clicks you can accept & refund alerts or dispute them in real time

Reduce friendly fraud

Take control of your chargeback process and prevent friendly fraud, reduce chargeback rates and chargeback disputes

Managed services

Chargeback alerts never sleep. Our chargeback alert management works around the clock to make sure your Verifi and Ethoca alerts are handled promptly

Prevent duplicate alerts

Our BIN analytics dashboards together with our alerts can remedy duplicate alerts (and fees) from both Verifi and Ethoca through BIN suppression

Automatically resolve disputes

Resolve select Visa disputes based on rules you define, saving time, reducing effort, and cutting through the complexity of managing chargebacks

Easily manage VAMP ratios

MidMetrics™ monitors your VAMP ratio with real-time precision. Track dispute activity, fraud trends, and portfolio performance in one place

Comprehensive, results-driven solutions

Chargeback Management

Chargeback Management

Recover more, save more, and do more with your data—all in one place

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Chargeback Representment

Chargeback Representment

Streamline workflows and manage disputes effortlessly with DisputeGenius™

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Dispute Orchestration & Intelligence

Dispute Orchestration & Intelligence

Understand the nature and sources of your chargebacks to protect revenue

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Chargeback Prevention

Chargeback Prevention

Prevent chargebacks and protect merchant accounts in real-time with alerts

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Rapid Dispute Resolution (RDR)

Rapid Dispute Resolution (RDR)

Automated chargeback dispute resolution, saving time and operating costs

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Visa Acquirer Monitoring Program (VAMP)

Visa Acquirer Monitoring Program (VAMP)

MidMetrics™ can divert potential chargebacks and help reduce your VAMP ratio

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Why MidMetrics™ is the best chargeback company

Experience that matters

Developed by merchants

Stop chargebacks at the source

End-to-end protection

Experience that matters

Experience that matters

Drawing on more than 20 years of merchant experience, we developed a suite of chargeback tools that fit the needs of merchants that had been left unaddressed by existing chargeback providers

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Developed by merchants

Developed by merchants

MidMetrics™ was developed for our own merchant businesses to reduce chargebacks and friendly fraud. Now the same powerful, real-time adaptive tool for monitoring MIDs' health and keeping track of chargebacks is available to you

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Stop chargebacks at the source

Stop chargebacks at the source

Reduce fraudulent transactions, fraud costs, and future chargebacks. There is nothing else on the market that provides the level of control and depth of valuable information like our dashboards for chargeback reduction

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End-to-end merchant protection

End-to-end protection

MidMetrics™ is the only provider that offers analytics dashboards, chargeback prevention alerts, and a representments solution together in a single platform

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