Frequently Asked Questions
What is a billing descriptor?
A billing descriptor is a short explanation that appears on a cardholders transaction statement. It identifies the business and often includes its name and phone number.
What are soft descriptors?
Soft descriptors are additional descriptors beyond the basic descriptor. They give information about specific varieties of products or services that the business may sell.
What are dynamic descriptors?
Dynamic descriptors are customizable, responsive descriptors that change according to each particular purchase. They can be configured to present a wide variety of important information to cardholders.
What is good descriptor hygiene?
Maintaining good descriptor hygiene involves making sure that your billing descriptor is clear, easily identifies your business, and conveys as much necessary information in the space allotted.
How many characters are in a billing descriptor?
Usually the maximum character limit is 22, including a phone number or website name. But the character length is determined by the issuing bank and some may differ.
Does each business have a single billing descriptor?
Billing descriptors are assigned at the Merchant ID (MID) level. If your business has multiple MIDs, each will have its own descriptor.
When is a billing descriptor assigned?
Billing descriptors are assigned when a merchant account is opened.
Can a billing descriptor be changed?
Yes, you should be able to change your descriptor. Contact your merchant service provider for more information about changing descriptors.