Frequently Asked Questions

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What constitutes compelling evidence in a chargeback dispute?

The compelling evidence that a merchant submits in representment changes depending on the source of the chargeback. Essentially, the content of the evidence needs to match the reason code. The format of the evidence should be something that clearly serves as documentation of the merchant’s counterclaims. This includes records of communication between merchant and cardholder, delivery confirmation, invoices and receipts, and confirmation of the cardholder's identification.

Chargeback Representment

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