Frequently Asked Questions

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What are the credit card chargeback merchant rights?

While chargeback policies generally prioritize the rights of cardholders, there are some key merchant chargeback rights, including:

  • Chargeback amounts can not exceed the original transaction price
  • Cardholders can’t file chargebacks for cash back debit card transactions
  • Cardholders are required to attempt a return for “late delivery” chargebacks
  • Chargebacks on returned items must have a 15-day waiting period before being filed
  • Merchants are allowed to pursue representment on chargebacks that they believe are erroneous or illegitimate

Chargeback Rights

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