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Merchant protection from chargebacks, high risk, and revenue loss

MidMetrics™ empowers teams with Disputes Orchestration, for complete transparency and seamless management of merchant chargebacks

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Merchant protection from chargebacks, high risk, and revenue loss
Analytics Tools Deep Analytics & Reporting Access real-time dashboards to see every detail of your disputes
Insights Actionable Insights Analyze patterns and trends to prevent recurring issues
Representments Dispute Orchestration Understand why your disputes are won or lost
Chargeback Management Intelligent Workflows Tailor workflows to scale across brands, MIDs, and locations

Scalable, end-to-end chargeback software

Optimize siloed systems into strategic insights

Manage payments, risk, chargebacks, and disputes with one chargeback system. MidMetrics™ brings together merchant accounts, gateways, and fraud prevention tools into a single platform so your teams—from payments to risk to chargebacks—can finally see the whole story, connect the dots, and make smarter decisions. And it doesn’t require a heavy lift from your IT team.  

Optimize siloed systems into strategic insights
Gain full control of your MIDs

Gain full control of your MIDs

Juggling multiple systems—payment processor portals, gateways, CRMs, and more—can lead to gaps you might not even notice. Key insights slip through the cracks, reporting feels like guesswork, compliance gets tricky, inefficiencies waste time and resources, decisions get delayed, and your strategy turns reactive instead of proactive. Fraud and chargebacks? Even harder to catch. MidMetrics™ brings all your MIDs into one place, giving you the visibility and control you need to keep your payment strategy sharp and risks low.  

Enhance your in-house merchant chargeback process

MidMetrics™ empowers your in-house team to handle up to 3x the workload without adding headcount. Safeguard sensitive information, maintain your unique processes, and protect your brand reputation while scaling efficiently. Our platform improves win rates, reduces chargeback rates, minimizes revenue loss, and enhances fraud prevention, risk management, and ROI. Use your own templates and systems with smoother operations and cost-effective scalability—or let us handle it for you!  

Enhance your in-house merchant chargeback process
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Replace manual processes with chargeback automation

Every chargeback represents a drain...on your time, resources, and bottom line. Managing disputes manually can be a slow, inconsistent process, and impossible to scale. With MidMetrics™, you can automate away the bottlenecks, simplify complex workflows, and recover more revenue—without adding headcount or overhead. The MidMetrics™ platform empowers your team to work smarter, not harder, turning what was once a painful process into a strategic advantage. Whether you’re managing chargebacks in-house or need flexible support, MidMetrics has the tools to deliver better results with less effort.

Expert chargeback services, when you need them

MidMetrics™ takes chargeback management off your plate with a full-service solution designed to reduce overhead and recover more revenue. We build customized templates and craft robust dispute responses using our proprietary logic, maximizing win rates while minimizing chargeback-related losses. Let us handle the heavy lifting so you can focus on growing your business, knowing your chargebacks are managed with precision and care. 

Expert chargeback services when you need them
VAMP Ratio Dashboard

Manage VAMP ratios to protect merchant accounts

Visa’s updated Acquirer Monitoring Program (VAMP) introduces stricter thresholds, making real-time tracking and mitigation essential for merchant success. MidMetrics™ is the only solution to visualize your VAMP ratio using Visa’s new calculation method, delivering instant visibility into daily, weekly, monthly dispute activity and fraud trends across your portfolio. Take control with tailored chargeback mitigation strategies to tame your VAMP ratio. Protect your merchant accounts, steer clear of costly penalties, and foster strong, worry-free relationships with your payment processors. With MidMetrics™, compliance is a breeze. 

Key features of MidMetrics™

Your data, your way

Sort chargebacks, prevention alerts, and refunds by BIN, company, issuing bank, price point, date, transaction sequence, and credit card company

Get geeky with it

Drill down deep into the details or see your whole chargeback ecosystem at a birds-eye view

Alerts analytics

Sort chargeback alerts by descriptor, acceptance rates, alerts provider, and win rate

Export reports

View or export reports on MID health, MID overview, and other chargeback reports in CSV or Excel format

Chargeback accounting

Get reports and analytics for different types of accounting such as cash accounting and accrual-based accounting

Pre-filled data

All the chargeback and transaction data are pre-filled for you to streamline the chargeback process

Comprehensive, results-driven chargeback solutions

Chargeback Management

Chargeback Management

Recover more, save more, and do more with your data—all in one place

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Chargeback Representment

Chargeback Representment

Streamline workflows and manage disputes effortlessly with DisputeGenius™

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Dispute Orchestration & Intelligence

Dispute Orchestration & Intelligence

Understand the nature and sources of your chargebacks to protect revenue

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Chargeback Prevention

Chargeback Prevention

Prevent chargebacks and protect merchant accounts in real-time with alerts

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Rapid Dispute Resolution (RDR)

Rapid Dispute Resolution (RDR)

Automated chargeback dispute resolution, saving time and operating costs

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Visa Acquirer Monitoring Program (VAMP)

Visa Acquirer Monitoring Program (VAMP)

MidMetrics™ can divert potential chargebacks and help reduce your VAMP ratio

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Why MidMetrics™

Why MidMetrics™ is the best chargeback company

Experience that matters

Developed by merchants

Stop chargebacks at the source

End-to-end protection

Experience that matters

Experience that matters

Drawing on more than 20 years of merchant experience, we developed a suite of chargeback tools that fit the needs of merchants that had been left unaddressed by existing chargeback providers

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Developed by merchants

Developed by merchants

MidMetrics™ was developed for our own merchant businesses to reduce chargebacks and friendly fraud. Now the same powerful, real-time adaptive tool for monitoring MIDs' health and keeping track of chargebacks is available to you

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Stop chargebacks at the source

Stop chargebacks at the source

Reduce fraudulent transactions, fraud costs, and future chargebacks. There is nothing else on the market that provides the level of control and depth of valuable information like our dashboards for chargeback reduction

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End-to-end merchant protection

End-to-end protection

MidMetrics™ is the only provider that offers analytics dashboards, chargeback prevention alerts, and a representments solution together in a single platform

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