FAQ | MidMetrics

What is friendly fraud?

Written by Chris Alarie | Mar 30, 2022 8:05:11 PM

Friendly fraud is when a customer requests a chargeback for a relatively innocuous reason, such as a family member making a purchase without the customer realizing, the customer genuinely forgetting that they had made a purchase, or some mistake relating to the customer not understanding something such as a return policy. The key distinction between friendly fraud and other forms of chargeback fraud is that the customer is not knowingly, intentionally committing fraud.